Due to the perishable nature of our products, we would like to inform our valued customers that we are unable to offer returns or exchanges in the event of improper storage.
We are committed to upholding the highest quality standards. Due to the sensitivity of these products, any return or exchange resulting from product damage during shipping will be processed within five days.
Instructions Upon Receipt
Food products, and meat in particular, require a precise storage and transportation environment to ensure they remain in the best possible condition.
We recommend that customers inspect the product upon receipt to verify its quality and condition before completing the handover process.
It is advised to store chilled and frozen products at an appropriate refrigeration temperature immediately upon receipt to preserve their quality.
Orders cannot be returned after receipt due to the sensitive nature of the products.
Cash Refunds
In the case of a cash refund, it may take up to seven business days for the amount to be returned, depending on the procedures of the bank and payment gateway used. We make every effort to expedite the process; however, the timeframe depends primarily on the third party involved in the transaction.